Shipping
Each piece of jewelry is handmade and requires 2-3 weeks time to make. However some designers may have selected pieces in stock. Products which are “in stock” will be delivered inside of the US within 7-14 working days. If the customer orders several items and one or more of the ordered items are currently out of stock, RADIN will not ship the goods until each of the ordered items is back in stock. You will receive notice when your order is shipped. If you need a rush order please use the contact form below.
Return Policy
If you would like to return your unworn merchandise you may do so within 7-10 days of receipt for exchange only. Your RADIN credit will be for the amount of the item plus tax if applicable not including shipping charges. If the item you wish to exchange for is of greater value, a PayPal invoice will be emailed to you for the difference. Exchange will be processed once payment and original merchandise is received. Please send an email to Radin@radinnyc.com with details of your exchange request, and you will receive exchange authorization and shipping instructions. Exchanges will be not be accepted without prior authorization. Jewelry should be returned within 7-10 days of authorization and must be in its original condition and packaging. Be sure to write your RA on your receipt and place in your return package. You are responsible for return shipping costs. RADIN is not responsible for shipping damages or loss that occur on return shipping; therefore you should purchase insurance. Unfortunately, we cannot refund you if an item is damaged or lost during shipping.
Discounted and sale items are final sale.
I am a small operation and need to ensure that returned items can be easily resold. Thank you for your consideration!
FAQs
Both sterling silver and gold tarnish (with gold tarnishing at a much slower rate) under normal circumstances. The two main culprits for tarnish are moisture and air. In fact, a silver chain can go black right away with one swim in a salty ocean or worn next to salty, sweaty skin. The best way to keep your jewelry sparkling is by practicing preventative measures.
Keep your pieces away from unnecessary moisture like leaving your jewelry on when showering or swimming. Store your jewelry in a dry place not a bathroom or kitchen shelf. A Ziplock bag may not be the prettiest way to keep your jewelry shiny, but it certainly will do the trick! Not everyone can wear silver without getting that unsightly black ring on his/her skin. If you notice this happening to you, be mindful of lotions (or any body products) that would cause additional moisture or oil on your skin that comes into contact with your jewelry.
Q: How do I keep my oxidized sterling silver dark ?
A: With wear, the black finish of your jewelry will fade, and more of the silver will show through to create a unique patina all its own. If you would like to freshen up the darkness, use a Q,-tip with a bit of white distilled vinegar (not red or balsamic) and rub on the silver; then, rinse with cool water.
Q: My silver and gold jewelry is tarnishing! What should I do ?
A: Real 14K gold and real sterling silver do tarnish. The main culprits for creating tarnish are air and water... kinda hard to avoid, right? Well, there are some things you can do to care for your jewelry. Hot, humid days are unavoidable, but swimming in a salty ocean with your jewelry is. Try to avoid exposing your jewelry to conditions that will speed along the tarnishing process. If you're not wearing it, store it in an airtight container. And if you do see tarnish, don't wait until it's completely black to clean it. It will make it much harder for you to clean. Most hardware stores have silver cleaner. A liquid cleaner is good for chains and a polishing cloth is great for larger surfaces.
Q: What does a Patina mean?
A: Patina is a term used to anything that happens over a course of time. Patina is built from all the effects, natural or man-made, that create true character. When applying a Patina finish, certain chemicals are applied to the metal to aid in producing that unique warm look.
Q: Do you have a store ?
A: Presently, I do not have a store but my hope is to eventually have one; this site is a big step towards that dream!
Q: Can you make my ring a quarter or half size ?
A: Yes, the designers can make just about any size for almost any ring or bracelet we offer. All you have to do is write your size request in the comment box at checkout time.
Terms & Conditions
PAYMENT
RADIN currently accept payments by Visa, MasterCard, Discover and American Express. Payment will be debited and cleared from your account upon order confirmation. In filling out the payment requirements you confirm that you are an authorized user of the credit/debit card. All credit/debit cardholders are subject to validation checks and authorization by the card issuer.
If the issuer of the credit/debit card rejects authorization of payment to RADIN, we will not be held liable for any delay or non-delivery.
COLORS
RADIN has done its best to display as accurately as possible the colors of the products shown on the Radinnyc.com web Site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
SHIPPING
Each piece is made to order so please allow 14 to 21 business days for your item (excluding shipping).
All orders ship UPS Ground. We require a physical address, as UPS does not ship to P.O. Boxes. Shipping and handling charges within the United States are $12 per order.
Expedited shipping is available. Please email for rates.
THIRD PARTY WEBSITES
The Site may contain links to websites and resources on the Internet that are unrelated to us and which are owned and operated by third parties (“Third-Party Sites”). RADIN does not make any representations or warranties about any Third-Party Sites you may access through this Site. These links are provided solely as a convenience to you and do not constitute an endorsement by or imply that RADIN sponsors, is affiliated or associated with or otherwise recommends, certifies or endorses any Third-Party Sites. RADIN is not responsible for the contents of or any products or services offered on any Third-Party Sites. You must make your own independent decisions regarding your interactions or communications with any other website.
DISCLAIMER AND LIMITATION OF LIABILITY
RADIN attempts to provide accurate and timely information. There may, however, be inadvertent technical or factual inaccuracies and typographical errors. We reserve the right to make corrections and changes to the Site without notice.
RADIN does not warrant that the Site will be uninterrupted or error free, however all errors will be corrected in a timely manner. Any material downloaded or otherwise obtained through the use of the Site is done at your own discretion and risk, and you are solely responsible for any damage that may result.
*All main images on this site are produced and maintained for the RADIN brand. Use of the images without permission or credit are subject to Copyright infringement under 17 U.S. code chapter 5. If you come across something you like on RADIN and want to post it in your own blog, please don't forget to give us credit.